Many phone numbers have already been scheduled for migration to Zoom Phone Service.

Currently, the Zoom Phone service is being rolled out to the MIT community. The faculty and staff members can assign the number to anybody with an MIT Kerberos ID. MIT phone service is available to MIT Faculty and Staff members with a cost object and at least one device that is compatible with Zoom Phone service.

For Zoom Phone Service this is the Zoom desktop or mobile app.Įxplore the sections below to learn how to configure and use your new Zoom phone and its features. It provides a unified communications experience across mobile and desktop platforms. Phone service for a shared service account owned by a DLC can not be used on a soft phone and can be connected to a physical desk/wall phone as needed.Ī software program (app) for making telephone calls over the internet using internet-connected devices. It does not have a softclient user assigned. The account can also be connected to a physical desk/wall phone as needed.Ī shared line for departments, labs, and centers (DLCs). Phone service for individuals is provided as a 'softphone' (software telephone) using the Zoom application on computers and mobile devices. To figure out which kind of account a line is, see: How do I tell if a Zoom Phone account is a user account or a service account? Key ConceptsĪ primary, personal line for an individual who has an MIT Kerberos ID and a Zoom Phone license. Only Unser/Individual accounts can be used with softclients. There are two types of accounts, User/Individual and Service. No settings, voice greetings, voice messages or other stored settings are carried over from the legacy Broadsoft phone system. Conversations can be moved from a call into a meeting, or from a meeting to a call, and calls can be easily switched from one device running the Zoom client to another.Īll numbers migrated to the zoom platform receive default accounts. The Zoom phone platform provides you with a more integrated communication experience. With a Zoom Phone you can make and receive calls within the same Zoom client that is already used widely at MIT for meetings, classes, collaboration, and conferences in addition to on existing desk phones. Calling In (Including Recording a Greeting)Īs part of the ongoing modernization of MIT's communications infrastructure and services, Information Systems and Technology is migrating MIT telephone numbers to the Zoom platform.

SoftPhone Apps (Desktop and Mobile Devices).

How to set up a zoom call